Refund Policy

1. Eligibility for Refunds

  • Unused and Unopened Items: To be eligible for a refund, the perfume must be returned in its original, unused, and unopened condition, including all packaging and any seals or protective coverings intact.
  • Time Frame: Requests for a refund must be made within 14 days of receiving your order. After 14 days, we cannot offer a refund or exchange.

2. Non-Refundable Items

  • Opened or Used Items: Due to hygiene and safety reasons, we cannot accept returns or offer refunds on perfumes that have been opened, used, or have had the seal broken.
  • Custom or Personalized Orders: Custom-blended perfumes or personalized items are non-refundable unless they arrive damaged or defective.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

3. How to Request a Refund

  • Contact Us: To initiate a refund, please contact our customer service team at [customer service email] with your order number and the reason for your return. We will provide you with instructions on how to return your item.
  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Processing Your Refund

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the refund eligibility criteria. If approved, we will process your refund.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your payment provider.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

5. Exchanges

  • Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately at [customer service email] with photos of the damage. We will arrange for a replacement to be sent to you at no additional cost.
  • Exchanging for a Different Product: If you wish to exchange your perfume for a different product, please return the original item in accordance with our return policy, and place a new order for the desired item.

6. Late or Missing Refunds

  • Checking Status: If you haven’t received a refund yet, first check your bank account or credit card statement again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

7. Contact Information

If you have any questions about our refund policy, please reach out to us: